Best & Worst Airlines: Follow-Up
As a follow-up to my recent post on the “Best & Worst Airlines: 2008,” I wanted to provide an update on my rant about American Airlines. After canceling a day of meetings due to an inconvenient delay, I was told by American Airlines customer service that I could mail a letter to their claims department …
Tags: American airlines, Best and Worst Airlines, customer service, Jet Blue, Marketing.fm