As a follow-up to my recent post on the “Best & Worst Airlines: 2008,” I wanted to provide an update on my rant about American Airlines. After canceling a day of meetings due to an inconvenient delay, I was told by American Airlines customer service that I could mail a letter to their claims department …
Tags: American airlines, Best and Worst Airlines, customer service, Jet Blue, Marketing.fmI’ve been travelling a fair amount lately and I’m beginning to get a little too familiar with the different airlines, airports and even gates. I am now starting to base my travel decisions on which airport and airline has the fastest and most comfortable security and boarding process. Most Comfortable Experience Delta at La Guardia …
Tags: airline marketing, airports, American airlines, best airlines, customer service, delta airlines, jetblue, Marketing.fm, thai airways, worst airlines