As a follow-up to my recent post on the “Best & Worst Airlines: 2008,” I wanted to provide an update on my rant about American Airlines. After canceling a day of meetings due to an inconvenient delay, I was told by American Airlines customer service that I could mail a letter to their claims department [...]
All posts in category Public Relations
Best & Worst Airlines: Follow-Up
Posted by Lee on May 10, 2008
http://www.ericgfriedman.com/2008/05/10/best-worst-airlines-follow-up/
Communicating with customers when there is a problem
A great way to judge a company is what happens when they make a mistake. I say “when” because eventually it always happens. Some companies have defined themselves by how they handle mistakes, while others have failed. In the end it comes down to how well you prepare for crisis management. Recently Google acknowledged the [...]
Posted by Eric Friedman on June 12, 2007
http://www.ericgfriedman.com/2007/06/12/communicating-with-customers-when-there-is-a-problem/
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Eric Friedman is Director of Business Development at foursquare in NYC.
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