Comments on: Old Customer Deals

By: Riaz Kanani

Riaz Kanani — Fri, 28 Nov 2008 13:30:46 +0000

that is very true

By: EricFriedman

EricFriedman — Fri, 28 Nov 2008 10:28:22 +0000

That actually sounds good. I wish they did things like that more often.
The smallest “positive” can sometimes outweigh larger “negatives” especially
when it comes to a wireless company.

By: Riaz Kanani

Riaz Kanani — Fri, 28 Nov 2008 07:30:46 +0000

that is very true

By: Riaz Kanani

Riaz Kanani — Fri, 28 Nov 2008 05:30:46 +0000

that is very true

By: EricFriedman

EricFriedman — Fri, 28 Nov 2008 04:28:22 +0000

That actually sounds good. I wish they did things like that more often.
The smallest “positive” can sometimes outweigh larger “negatives” especially
when it comes to a wireless company.

By: EricFriedman

EricFriedman — Fri, 28 Nov 2008 02:28:22 +0000

That actually sounds good. I wish they did things like that more often.
The smallest “positive” can sometimes outweigh larger “negatives” especially
when it comes to a wireless company.

By: Riaz Kanani

Riaz Kanani — Thu, 27 Nov 2008 21:50:51 +0000

Don't forget O2's treats here in the UK – after you have been with them 18 months you start to get “treats” which are additional free minutes or additional free texts (amongst other things). The downside is I am not sure it is enough to really make you stay so the idea is sound but the implementation poor.

If only the networks in the UK had done this earlier the consumer would not have been taught to change provider at the end of every contract as it is always cheaper unless you call and threaten to leave.

By: Riaz Kanani

Riaz Kanani — Thu, 27 Nov 2008 19:50:51 +0000

By: EricFriedman

EricFriedman — Thu, 27 Nov 2008 18:48:26 +0000

That's great news. Good for Orange! I wonder how well they convert?

By: Andrej

Andrej — Thu, 27 Nov 2008 18:42:03 +0000

Hi Eric. Orange Slovakia, the Slovak daughter of the mobile operator, has offered deals specifically aimed at existing customers, including some tied to the length of time they have been customers. I think these were supposed to counter other operators' new customer deals. So Orange offered tiered pricing on certain services depending how long you have been a customer and other benefits only for customers of at least six months or two years.